Kuber Automotive Pvt. Ltd. ("Kuber Automotive", "we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us through www.kuberauto.com (the "Website") and while availing our car repair, roadside assistance, windshield repair & replacement, and detailing services (collectively, the "Services"). This Privacy Policy explains what data we collect, why we collect it, and how it is used, stored, and protected.

1. Information We Collect

We may collect the following categories of information:

• Contact details: name, phone number, email address, and message/subject, submitted through our contact/enquiry form.
• Vehicle & service details: vehicle make/model, registration number, and description of the issue, when you request a repair, roadside assistance, or an insurance-linked service.
• Location information: approximate or precise location, where you use roadside assistance features that require locating your vehicle.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies for analytics and security.
• Portal credentials: login information for restricted areas such as ERP Login or Claim Track, used only by authorised users.

2. How We Use Your Information

We use the information collected to: respond to enquiries and service requests; dispatch roadside assistance or connect you to the nearest workshop/channel partner; process and follow up on insurance claims; send service updates, invoices, and important notices; improve the Website and our Services; and comply with legal and regulatory requirements.

3. Cookies

The Website may use cookies and similar tracking technologies to remember preferences, understand how visitors use the Website, and improve performance. You can control or disable cookies through your browser settings; doing so may affect certain features of the Website.

4. Sharing of Information

We do not sell your personal data. We may share information with: workshops and channel partners in our network, solely to fulfil your service request; insurers or third-party administrators, where a claim is being processed with your consent; service providers who help us operate the Website (e.g., hosting, email delivery); and government or regulatory authorities where required by law. Any third party we share data with is expected to handle it securely and only for the purpose it was shared.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, including to maintain service and warranty records, resolve disputes, and comply with legal obligations, after which it is securely deleted or anonymised.

6. Data Security

We implement reasonable technical and organisational safeguards to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data held by us, or object to certain uses of it, by contacting us using the details below. We will respond to verified requests within a reasonable time.

8. Children's Privacy

Our Website and Services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children.

9. Third-Party Links

The Website may contain links to third-party websites, including our brand partner sites (e.g. Kuber Garage, Windshield Weld) and social media pages. This Privacy Policy does not apply to those third-party websites; please review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last updated" date.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Kuber Automotive Pvt. Ltd.
Unit No. 25–30, First Floor, Idea Cosmic Plaza, C2 Block, Palam Vihar, Gurgaon (HR) – 122017
Email: info@kuberauto.com
Phone: 1800-3000-0140